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Error Opening MA6 - Kaspersky and Zone Alarm

Written by Matthew Humphreys Friday, 06 August 2010 16:21
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We have have received some reports regarding the Kaspersky and Zone Alarm security programs.  It appears they have released a software update resulting in the incorrect detection of a Trojan also known as a false positive.

UPDATE: Kaspersky and Zone Alarm have now released a program update which will resolve this problem.


Our development team have already lodged a report to Kaspersky and Zone Alarm requesting they add the MA6 program files to their accepted file (white) list.

You will need to reinstall the MA6 program to replace the missing file.  To do this download the setup file from the following link.

http://www.market-analyst.com/dlmas6

It is advisable to disable any firewall and/or security software during this process. Once you have downloaded the set up file (usually to your desktop) run this then follow the prompts and select the 'uninstall' option to remove the existing program files (this will not affect your existing workbooks, settings, etc). After it has un-installed run it again to install the program.

In the interim you will need to add the following directory as an 'Exception' to the Kaspersky or Zone Alarm software.

C:\Program Files\Market Analyst\MAIM5.dll

This article will be updated once Kaspersky and Zone Alarm have confirmed an update has been released to resolve the issue.

Update:  We've received a reply from Kaspersky apologising for the false positive and confirmation they will have it resolved in the next program update.  No ETA on the update at this time.

Last modified on Tuesday, 19 October 2010 16:22